• Cancellation Policy
    All monies paid to 203PET for pet visits not rendered will be credited to the client’s account, provided 203PET has been notified of the cancellation with sufficient time prior to the scheduled visit.  If such notice is not received, the client agrees to pay for visits that were to be made within that  time period. No credit will be given once travel has commenced, including early returns, cases where the pet behaves aggressively enough to warrant discontinuation of care, ect. 
    • - Mid day dog walking (M - F) - The client will be subject to charged the full amount for any cancellations with less than 24 hours notice on weekdays and 48 hours on weekends.
    • - Pet sitting - We have a 7-day cancellation policy for pet sitting visits.  To cancel please log into your account or call the office at 203-682-6443 8 days before your departure if you need to cancel in order to get a full refund. Cancellations made 7 to 5 days before your departure date are subject to a 50% cancellation fee.  Cancellations made with 4 or less days before your departure date are subject to a 100% cancellation fee. We do not give credit or refunds for early returns.
    • - Overnight Pet sitting -  Because overnight pet sitting is an exclusive service with limited availability we have a 10-day cancellation policy for overnight pet sitting visits.  To cancel please log into your account or call the office at 203-682-6443 11 days before your departure if you need to cancel in order to get a full refund. Cancellations made 10 to 7 days before your departure date are subject to a 50% cancellation fee.  Cancellations made with 6 or less days before your departure date are subject to a 100% cancellation fee unless we are able to fill the entire spot that you had previously booked with your sitter. We do not give credit or refunds for early returns.
    • - Dog training -  Appointments canceled with less than 48 hours are subject to full charge. Please note that for clients who have enrolled in a 6 or 8 session program we require that the program be completed within 8 weeks for 6 session or 10 weeks for the 8 session program. Any missed sessions after that point will be considered void.